Conference Agenda

8-9 May, 2023

Kuala Lumpur, Malaysia


8-9 May, 2023: Kuala Lumpur, Malaysia

Day 1 | 8th May 2023


Registration & Coffee


Welcome Remarks by Conference Convenor:

0900 – 0945

Digital as a Pivotal Force in Business Transformation and Untapped Potential for Supply Chain Technology in Malaysia.

Companies face strategic challenges in their growth path whether its process streamlining or formulating future goals. Threat of disruption and failure are making deployment of digital technologies an imperative for the smooth functioning of business and to drive business performance improvement goals. New supply chain technology can power up existing operations, streamline inventory, and increase revenue-if implemented correctly. How is Malaysia Inc moving in this direction and what is the untapped potential for technology providers to partner this growth

0945 – 1015

Designing Your Supply Chain Around the Digital Consumer

Mrs. Ali has gone digital, and she expects her grocer to deliver exciting and frictionless experiences that match her other shopping engagements, regardless of the pressure this puts on your existing infrastructure and processes.  However, actively engaging with your digital shoppers can deliver insights into what they want before they arrive at your store (or you arrive at their door). These insights will have far reaching effects on your entire supply chain, from your supplier to your shopper's pantry.

Vaibhav Dabhade, Founder & CEO, Anchanto
1015 – 1045

Key Note: The Future of Ecommerce & Last Mile Delivery in Malaysia

Forward-thinking businesses are continuously redesigning and improving their supply chains by using modelling technology to examine how their supply chains will perform under a wide range of market conditions and assumptions and analysing the trade-offs of cost, service and risk. Needless to say, it is the “design” of a supply chain that brings the maximum benefit across key metrics like cost, service, sustainability and risk.

Charles Brewer, Group Chief Executive Officer, Pos Malaysia Berhad
1045 – 1115

Supply Chain Optimization: Planning and Maximising Segmented Supply Chains

Parametric supply chains (ONE SIZE DOES NOT FIT ALL!) are becoming a necessity in today’s rapidly changing retail climate, but what usually gets overlooked is the immense effort required to operationalize these segmented supply chains, including differentiated sourcing models. Many companies miss the end to end impact of trying to move to a differentiated or segmented supply chain model. What is the best practice in developing multi product, multi geography supply chains.

Dr. Liudmila Prozorova, Founder, Apex International Consultancy Ltd.
1115 -1130

Refreshment Break

1130 – 1200

Strategies for Implementing an Omnichannel Business Model

A true omnichannel experience is defined as a multichannel sales approach that focuses on providing an integrated sales experience to a customer whether they are buying through a desktop application, a mobile app or physically in a brick-and-mortar store. The critical thing to focus on here is the integrated experience, which differentiates a multichannel approach from an omnichannel strategy.

1200 – 1230

Network Optimization for Enhanced Efficiencies and Profitability

Changing customer needs necessitate more complex retail networks. Channels are merging and morphing, and retailers are seeking ways to maintain and increase margins while creating a better customer experience. Hear experiences from retailers who are trying new approaches to building more flexible, adaptive networks.

1230 – 1300

Taking a Comprehensive Approach to Supply Chain Cost Reduction

According to Deloitte’s 2016 Global Chief Procurement Officer (CPO) Study, 74% of CPOs are citing cost reduction as a strong business priority for the upcoming 12 months. In today’s complex supply chains, CPO’s and Chief Supply Chain Officers (CSCO) need to achieve cost reduction in many ways. Supply chain visibility is a prerequisite for successful cost reduction and increased Return-On-Investment (ROI).


Networking & Lunch Break

1345 – 1415

Growing Sales through better SCM

Effective Supply chain management is expected to not only reduce inventories but also increase sales. Despite many technological innovations in the supply chain arena, many companies engaged in the business of producing and selling their products through a distribution network experience multiple challenges. This session is aimed at learning the processes that would help companies grow their sales through effective Supply chain management.

1415 – 1445

Can Artificial Intelligence help Improve Logistics & Supply Chains Efficiencies?

The artificial intelligence in supply chain market is expected to reach USD 10,110.2 million by 2025 from USD 730.6 million in 2018, at a CAGR of 45.55%. Growth in this market can largely be attributed to factors such as growing big data, demand for greater visibility and transparency into supply chain data and processes, and adoption of AI for improving consumer services and their satisfaction. What are the potential applications in the Malaysia context

1445 - 1515

End to End Supply Chain Visibility using Cloud and IOT for Optimising Inventory, Costs, Distribution Networks and Improve Logistics Efficiencies

End-to-end supply chain visibility empowers supply chain and logistics managers to make educated decisions. It helps companies to decrease the impact of disruptions on the supply chain by providing actionable data. Supply chain leaders recognize the importance of visibility as it streamlines operations, reduces business risk, increases efficiencies and enables better decision making and forecasting based on insights offered by real-time data.

1515 - 1545

How Can Supply Planning Enable Cost and Inventory Optimization?

Many cost optimization efforts adopt a functional approach which focuses on individual cost centers and categories. This session will provide insights on the critical role of supply planning to harmonize individual functions into a cost-optimized network response that maximizes the value from assets and delivers efficient customer outcomes.

1545 - 1600

Refreshment Break

1600 - 1630

Collaboration Starts at Home – Orchestrating End-To-End Processes With Supply Chain Convergence

The increasing complexity of technology, products, and network relationships are driving leading-edge supply chains to finally break down functional and application boundaries to drive greater levels value. This is what Gartner calls "supply-chain management (SCM) convergence”. What are the key tenants of Convergence and how it can help improve maturity.

1630 - 1700

Preparing Procurement for Digital Disruption to the Supply Chain

As the digital revolution impacts every industry it is vital to understand what the new changes mean to you and your procurement teams around the world. For example, how virtual can your team organisation be? How mobile and distributed can they be? Can you move faster to find and work with better suppliers? What efficiencies can you gain by employing more digital capabilities?

1700 - 1730

E-Procurement Implementation strategy: Streamlining procurement processes and increasing efficiency and transparency

With procurement functions across the region striving to enhance their role within their respective organisations, the need for matching technology and information systems is pivotal in transforming successfully. Having the e-procurement systems in place is not enough, they need to be fully utilized and implemented to achieve maximum efficiency and save employees time for more strategic activities


Closing Remarks And End Of Day 1

Day 2 | 9th May 2023


Registration & Coffee


Welcome Remarks by Conference Convenor:

0900 – 0945

Designing Digital Warehousing & Distribution Chain

The modern customer expects the grocer to deliver exciting and frictionless experiences that match other shopping engagements, regardless of the pressure this puts on your existing infrastructure and processes.  Warehouse design, fulfilment strategies, distribution center automation make a big impact on your efficiencies and customer satisfaction. What are the latest solutions available to optimise your warehousing.

0945 - 1015

Leveraging Smart Warehousing For Optimized Performance & Efficiencies

While automated picking, loading and replenishment systems are indeed smart by today’s standards, a Smart Warehouse is one that operates as efficiently as possible, always with an eye for best practices, under ever changing demands and within the budget constraints put on by the business itself. These Key Attributes are “size neutral” and apply to anyone running a warehouse or distribution center that needs to stay responsive and competitive – no matter what the budget

1015 – 1045

Maximizing Man and Machine In The Modern Warehouse

The impact of digital transformation and connected commerce are resounding across industries. Forward-thinking companies around the world are challenging themselves to serve more customers, more quickly, more directly and more personally. In other words, omnichannel distribution projects aren’t just for retailers anymore, and warehouse technologies need to keep up. That’s why cutting-edge WMS now features an embedded Warehouse Execution System (WES) and powerful, new Order Streaming capabilities.

1045 - 1115

How Can Lack of Inventory Visibility and Metrics Impact you DC Efficiency

In the world of omni-channel logistics, it’s crucial that businesses know the status of their inventory and whether it’s at a distribution center or retail location. The last thing a company wants is to promise next-day delivery to its customers and not be able to follow through. Inventory can be particularly challenging to keep track of during the holiday shopping season. To address this challenge, businesses must develop an efficient order fulfilment process through the use of a fine-tuned WMS.

1115 - 1130

Refreshment & Networking Break

1130 - 1200

Technology to Solve e-fulfilment Challenges in the Digital Age

As retailers complete for customer loyalty in an increasingly digital and connected world one of the key differentiators is delivery. How to get products to increasingly demanding customers where and when they want them? This has been one of the areas where physical stores have held an advantage over on-line stores. However, on line stores are narrowing this gap by offering time definite delivery windows which match busy customer lifestyles. The Internet of Things (IoT) will offer opportunities to optimise supply chains by connecting real time track and trace technologies.  Delivery is the new customer service battlefield.

1200 - 1230

Transport Spend Optimization

Transportation and shipping costs represent one of the largest spend categories for companies. Sourcing and managing this category is very complex for many reasons, including effectively managing various modes of transportation, inbound shipments from suppliers, outbound to customers, ongoing volatility in fuel costs and a dynamic supplier base, to name a few.

1230 - 1300

Transportation and Warehousing Technology for Better First Mile and Last Mile Operations

In the last few years Warehousing and Transportation Industry has witnessed significant transformation supported by ever increasing demands, new consumption patterns, digital age of commerce and global trade growth. The “first mile” facilities are expanding with e-Commerce boom and the “last mile” facilities are becoming highly localized to support quick deliveries to consumers. Moving forward experts are looking forward to second generation of IoT, Big Data and Cloud based products to further revolutionise the space.

1300 - 1345

Networking & Lunch Break

1345 - 1415

Descriptive, Predictive, and Prescriptive Analytics: their Application, Tracking and Business Benefits

As manufacturing companies become increasingly complex and begin leveraging more data, the role of advanced analytics in business planning processes is slowly becoming a necessity. Gartner’s CEO Survey shows that 54% of CEOs claimed that their top strategic priority for the year was business growth. One of the key tools is an efficient supply chain that can ensure decisions are bolstered with advanced analytics which provide and predictive and prescriptive insights.

1415 - 1445

How can Omni-Channel Retailers Utilise their End to End Supply Chain network for competitive advantage

This session reflects on how, with the need for more rapid and responsive supply chain operations to support the omni-channel experience, retailers can creatively utilise their network and infrastructure to better deliver on-shelf availability, various fulfilment and reverse logistics options, without increasing costs. The process will help identify how the core operations can be more effectively planned and managed to increase efficiency, utilisation and additionally to have a lower environmental impact.

1445 - 1515

Building Excellence in Multichannel Customer Experience: Online, Retail, B2C and B2B

In today’s maturing consumer markets, emphasis is shifting from straightforward sales to a more holistic approach to customer life-cycle management. Effectively managing these different marketing, sales, and service channels poses a significant challenge. Companies need new strategies, structures, processes, and tools to deliver customer value across all channels. A multi-channel, integrative customer model that delivers customer value and Signiant return on investment (ROI) requires both a strong understanding of customer preferences and behaviours and a robust IT architecture that supports the overarching customer relationship management (CRM) strategy

1515 - 1545

Blockchain to Build Next Generation Retail Supply Chains

Retail legal, compliance and supply chain executives have a unique role in building blockchain solutions to retailer needs. Blockchain has recently emerged as a revolutionary technology with the potential to transform retail supply chains, payment systems, and other operations. Originally constructed to safely and securely record, store, and track digital currency transactions, blockchain technology has the capacity to reduce fraud, enable smart contracts, create a more transparent and secure retail supply chain, and ensure that shopping experiences are consistent and transparent. Learn how embracing blockchain technology can help your business.

1545 - 1600

Refreshment & Networking Break

1600 - 1630

Development of Perishables trade in Malaysia

Fresh produce and protein focus: (seafood + fresh produce + seasonality) are currently the major perishable commodity groupings. How are economic factors affecting the future outlook of these and other commodities. How is the consumer demand driving these sectors? How prepared is the industry to handle this demand? How ready is the Cold Chain to support this growth

1630 - 1700

The Role of Cold Chain in the Promotion of Perishable Exports in Malaysia

The food supply chain in Indonesia is complex in nature, where perishable goods are handled by numerous small stake holders. Apt infrastructure required to support the perishable food market is still developing. The perishable nature of products makes it necessary to have temperature controlled hygienic storage facilities, efficient handling, reefer transportation and distribution networks. These requirements stand as pillars of strength for the perishable products supply chain. How can this enable exports and boost Indonesia’s revenues.

1700 - 1730

Perishables E Commerce and Challenges of delivering fresh produce and strategies to overcome them

How will e-commerce fresh produce trading alter Indonesia’s traditional wholesale model? How will the food safety and perishable supply chain integrity be impacted by the same. Will the existing cold store investments meet demand or capacity expansion is required. How will it impact the end consumer will he witness an increase in final landing cost.


Closing Remarks And End Of Conference